Industry · Wired AI ·

My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

A customer seeking to recover a missing ebike encountered automated AI customer-service systems that did not resolve the issue. The account examines companies’ growing use of chatbots for customer support.

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